Refund & Return Policy
Last updated: November 21, 2025
Thank you for choosing Shri Balaji Enterprises. We are committed to delivering high-quality PET bottles and packaging solutions with transparency and care. The following policies explain our shipping processes, return eligibility, refund procedures, and related terms. Please read them carefully. If you have questions, contact us at parveen.punia@shribalajient.co.in
1. Definitions
Buyer / Customer / You — the person or business placing the order.
Seller / We / Us / Our — Shri Balaji Enterprises, the supplier and manufacturer of PET bottles.
Order — any purchase placed through our website, phone, or email.
3. Returns Policy
3.1 Return Eligibility
Due to the hygienic nature of PET bottles and packaging, returns are accepted only for the following reasons:
Received wrong items (different SKU than ordered)
Items arrived damaged or defective
Manufacturer defect confirmed upon inspection
Returns are not accepted for change of mind, buyer’s remorse, or opened/used products where hygienic integrity cannot be assured.
3.2 Timeframe for Returns
To be eligible for a return, you must notify us within 7 calendar days from the date of delivery with order details, photos of items, and a description of the issue.
After initial approval, returned items must be shipped back within 14 calendar days unless otherwise agreed.
3.3 Non‑Returnable Items
Custom or specially manufactured bottles (custom printing, custom moulds, bespoke orders) are non‑returnable unless defective.
Clearance or heavily discounted items may be marked as final sale.
3.4 Return Process
Contact us at [insert returns email] with your order number, photos, and reason for return.
We will review the information and provide a Return Authorization (RA) number and return instructions.
Pack items securely (preferably in original packaging) and clearly mark the RA number on the package.
Ship the items to the return address provided by us.
3.5 Return Shipping Costs
If the return is due to our error (wrong item shipped or defective/manufacturer fault), we will cover the return shipping costs and arrange pickup or provide a prepaid return label.
If the return is approved but due to reasons not caused by us (for example, ordered the wrong SKU), the customer is responsible for return shipping costs unless otherwise agreed.
4. Refunds, Replacements & Credits
4.1 Inspection & Approval
All returned items are inspected upon receipt. We will notify you of the inspection outcome and whether a refund, replacement, or credit will be issued.
4.2 Refunds
Approved refunds will be processed to the original payment method within 7–14 business days after we accept the return and complete inspection.
Depending on your payment provider, it may take additional time for the refund to reflect in your account.
4.3 Replacements & Exchanges
For defective or incorrectly shipped items, we will, at our discretion, replace the items or issue a full refund.
Replacements are subject to product availability.
4.4 Partial Refunds
Partial refunds may be issued in cases where items are returned in a condition that prevents resale, or where only part of an order is defective.
4.5 Store Credit
In some situations, we may offer store credit as an alternative to a refund. Store credit terms will be clearly communicated on issuance.
6. Warranty & Quality Assurance
We stand behind the quality of our products and follow industry best practices and applicable safety standards.
Warranties for specific products (if any) will be described on the product page or provided with the commercial documentation.
Warranty claims are handled on a case-by-case basis and typically require proof of purchase and photos or samples.
7. Dispute Resolution
If a dispute arises, please contact our customer service team so we can resolve the issue amicably. If unresolved, disputes will be governed by the laws of India and subject to the jurisdiction of courts in [insert city/state].
Contact Us
For returns, refunds, shipping queries, or other support, contact:
Shri Balaji Enterprises
Our customer service hours: Monday–Friday, 9:30 AM–6:00 PM (IST)
9. Changes to This Policy
We may update this policy periodically. The latest version and the “Last updated” date will appear at the top of this page. Significant changes will be communicated on our website or by email to registered customers.
